Customer Service Issues
Consumers Frustrated with bad CS: I hope more people are paying attention to this. I, probably since I work in CS, cannot STAND bad CS, and one of the reasons I love my company is that they do make an effort to focus on CS. (Don't get me wrong-there are lots of reasons I hate my company, but this isn't one of them). I hope more people take a stand to change it, however, as the article points out, conglomeration will only exacerbate the negative effects. I know eric and I will be doing our part - I will be complimenting exemplary customer service, and he will be deriding poor service - he actually, when told that the car rental place only had large trucks for him to rent, he actually said "alright, well I'll just sit here until you have something else come up." And he broke out a book-they looked at him funny, and as another customer came in, he made a point of talking about what poor service he was getting from this rental company. At that point, they drove him to a nearby location to get him the car that he wanted. Actually, thats one of the huge reasons that I hate chevy chase bank. No one there took ownership of any of the problems that I had with them. I had poor customer service at the outset, poor customer service throughout, and even though I get little diamonds in the rough every now and again, I still generally hate them. Now I just need to leave chevy chase bank and go elsewhere.
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